Frequently Asked Questions
Everything you need to know about shopping with House of Charcoal
What is your standard shipping time within the UK?
We offer standard delivery within 3-5 working days. Express next-day delivery is also available for orders placed before 2 PM GMT, Monday through Thursday.
What is your return policy for fashion items?
We offer a 28-day return window from the date of delivery. Items must be unworn, unwashed, and have all original House of Charcoal tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for chest, waist, and length to help you find the perfect fit for your silhouette.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.
How should I care for my House of Charcoal garments?
To maintain the quality of our fabrics, we recommend following the specific care label inside each garment. Generally, we advise washing at 30 degrees and avoiding tumble dryers.